BreakPoint Policy

CANCELLATION POLICY

A) REFUND REQUESTS FOR CANCELLATIONS MADE 14 DAYS OR MORE BEFORE THE BOOKING DATE: You can receive a full refund if you cancel your booking at least 14 days prior to the booking date. Rest assured that you are eligible for a complete reimbursement if you decide to cancel two weeks or more in advance. For example, if the booking is scheduled for Thursday, August 15th, you must inform us of your withdrawal by 10pm on Thursday, August 1st. Alternatively, if you prefer, we can provide you with full-value credits for future use.

B) CANCELLATION REQUESTS SUBMITTED LESS THAN 14 DAYS BEFORE THE BOOKING DATE: We apologize for any inconvenience, but please be advised that cancellation requests submitted less than 14 days before the booking date will not be entertained. Refunds or credits will not be provided. For instance, if the booking is set for Thursday August 15th, any cancellation requests received after 10pm on Thursday, August 1st will not be considered. This policy is in place to ensure adequate preparation time for the booking commencement and to prevent any disruptions caused by changes in registration.

C) UNFORESEEN CIRCUMSTANCES RESULTING IN MISSED BOOKINGS: In the event that unforeseen circumstances, such as venue access issues unrelated to weather (facility labour disputes, government mandates, or other factors beyond BreakPoint's control) interrupt or prevent the completion of bookings, BreakPoint is committed to ensuring participants receive the full value through the following options:

- bookings may be rescheduled to a different date or location.

- Affected participants may receive pro-rated credits. It is important to note that these credits will be calculated based on the "Program Fee" portion of the registration, which constitutes 75% of the total fee. No credits will be issued for the "Member Fee" portion, which accounts for 25% of the total fee.

INCLEMENT WEATHER POLICY

BreakPoint will proceed with all bookings; regardless of the weather conditions (such as rain, snow, extreme temperatures, air quality, etc). BreakPoint does not cancel or reschedule bookings due to foul weather.

Ultimately, the choice of attending any booking rests solely in the hands of the participant. Participants have complete autonomy in deciding whether or not to attend in any booking. In the event that a tournament registrant is unable to attend a match, it is imperative that they reach out to BreakPoint; so a substitute player is arranged to compete against your opponent.

Given the frequent inaccuracy of weather forecasts and the unpredictable nature of weather changes, it is advisable to make any safety decisions (such as heavy rain, lightning, or poor air quality) at the tennis courts and at the designated start time.

If there are electrical storms or any other hazardous weather conditions during bookings, it is imperative to halt play immediately and ensure that players seek shelter away from open areas. In the event that the unsafe weather subsides and participants consent to return to the courts, play may resume.

In the event of inclement weather causing a booking to be stopped, there will be no rescheduling, refunds, or credits provided.

Privacy Policy

This Privacy Policy explains what information we collect about you, why we collect the information, as well as how we collect and use the information so that we can deliver the best, most refreshing experience that we can.

This Privacy Policy is intended for individuals in Canada/ United States. If you live outside of the Canada/ United States and choose to use the Sites connected with this Privacy Policy, you do so at your own risk and understand that your information will be sent to and stored in Canada. By using any of our websites and mobile applications that link to this Privacy Policy (collectively, “Sites”) or otherwise providing Personal Information to us, you agree to this Privacy Policy.

PERSONAL INFORMATION

“Personal Information” generally means any information that can reasonably identify you as an individual, and any other information we associate with it. We collect categories of information, from different sources.

1. Profile information and other content you voluntarily provide us, which may include:

User name and password
Contact information when you register on our Sites or do business with us, such as your name, street address, demographic information (such as your gender), date of birth, phone number, and/or email address. You may also provide us information about other people, such as when you direct us to send a tennis lesson gift on your behalf. If you submit any Personal Information relating to other people in connection with the Sites, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
Similar professional contact information if you interact with us in the scope of your employment, for instance if you place a commercial order or book a corporate event. This may include your employer, job title, work address, phone and/or email, and similar such information.
Any content or contributions you post in a public space on the Sites. This includes comments, videos and photos that you might submit. If you contact us through a social media site, we may collect your social media identifier.
Any information you provide in communications with us, such as via social media, e-mail or our customer call center.
Transaction history, for instance if you make a purchase from our online store
Payment information, such as when you make a purchase with us and we need your billing information to process the transaction.

2. Information that is passively collected when you use the Sites, such as by our web servers and by third party analytics tools we use:

Our system logs may record certain information about visitors to our Sites, including the web request, Internet Protocol (“IP”) address, device and mobile ad identifiers, browser information, interaction with the Sites, pages viewed, app usage, and other such information; we may collect similar information from emails you receive from us that can help us track which emails are opened and which links are clicked by recipients.
We use certain cookies, pixel tags and other technologies to help us understand how you use the Sites and enable us to personalize your experience. To learn more about cookies, please visit http://www.allaboutcookies.org/. We may ask advertisers or other third party partners to serve ads or services to your devices, which rely on cookies or similar technologies placed on our Sites.
We may detect the physical location of your device by, for example, using GPS information collected by mobile apps or location information shared by your web browser. We collect this information for purposes of enhancing or facilitating our services, such as enabling certain functionalities of the Sites that can provide you with information about promotions or relevant product information near you. We may use your device’s physical location to better understand how our Sites and other services and functionality are being used and to provide you with relevant and personalized location-based services and content, including advertising. Should you wish to opt out of the collection of this information, please adjust the settings of your device so that information about your physical location is not sent to us or third parties by (a) disabling location services within the device settings; or (b) denying certain websites or mobile applications permission to access location information by changing the relevant preferences and permissions in your mobile device or browser settings. Please note that your location may be derived from your WiFi, Bluetooth, and other device settings. Please consult your device settings for further information.

BreakPoint Policy

Privacy Policy

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